Shipping
Every Weftelle piece is made to order, just for you.
- Production: most orders are made and dispatched within 3–5 business days.
- Delivery: once dispatched, delivery typically takes 5–10 business days within Canada and the United States.
- Rates: shipping costs are calculated and shown at checkout before you pay.
- Tracking: you'll receive a tracking link by email as soon as your order ships.
Delivery estimates are not guaranteed and can be affected by carrier delays, weather and peak seasons.
Returns & exchanges
Because each piece is made to order, we're unable to accept returns or exchanges for change of mind or for ordering the wrong size. Please check the size guide before you order — and if you're unsure, email us and we'll help you choose.
Damaged, defective or incorrect items
If your order arrives damaged, has a printing or manufacturing defect, or isn't what you ordered, we'll make it right. Email weftelle@gmail.com within 30 days of delivery with your order number and clear photos of the issue, and we'll send a free replacement or issue a full refund to your original payment method.
Lost packages
If tracking shows your parcel as delivered but you can't find it, check with neighbours, your building's mailroom and the carrier first. Still missing after 3 days? Get in touch and we'll help.
Questions? Contact us — we usually reply within one business day.