Politique de remboursement

Made to order, with clear support

Weftelle garments are produced after you order. Please check the product’s garment measurements, colour and fabric details before purchase. We cannot accept returns or exchanges for a change of mind or an incorrect size selection.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, email weftelle@gmail.com within 30 days of delivery. Include your order number, a description of the issue and clear photos of the item and packaging.

For eligible issues, we will provide a free replacement or a full refund to the original payment method. Please contact us before sending an item back so we can confirm the next steps.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can help only before production begins; once production has started, changes and cancellations are not available.

Need help choosing a size?

Contact us before ordering. The measurements on each product page describe the garment, rather than your body. Comparing them with an item you already own can help you choose.

This policy does not limit any consumer rights that apply under law.