We want you to feel good about choosing WEFTELLE. If your order isn’t right, tell us what happened and we’ll help you understand your options.
Request a return within 48 hours
For a change of mind, an unsuitable fit or a size selected incorrectly, please send your return request within 48 hours of delivery. Your request must reach us within this window; our review can take place afterward.
Items must be unworn, unwashed, unaltered and in their original condition, without stains, odours or damage caused after delivery. You may gently try on ordinary clothing indoors to check the fit. Please keep any original packaging where available.
Damaged, defective or incorrect items
If your item arrives damaged, has a quality issue or differs from what you ordered, please contact us within 48 hours of delivery where possible. Prompt reporting helps us review the issue. Include clear photos of the item, the affected area and the packaging, plus a short video if it helps demonstrate the problem.
If you cannot provide an image or notice a problem later, contact us so we can discuss it. We will review the circumstances and any rights you have under applicable consumer law. The 48-hour change-of-mind window does not remove those rights.
How to send your request
Email weftelle@gmail.com with the subject “Return request” and include:
- Your name, order number and the email used at checkout.
- Your delivery date and delivery country.
- The item name, size, colour and quantity you want us to review.
- Your reason for the request and a brief description of what happened.
- Clear photos and, where helpful, a short video for an item or delivery issue. For a fit or change-of-mind request, please describe the item’s condition.
Only share information relevant to your request. Avoid including payment-card details or other sensitive personal information in photos or videos.
What happens next?
- We review your request. We aim to reply within 1–2 business days. If we need more information, we’ll explain what would help.
- We explain your options. Depending on the issue and eligibility, we’ll discuss a return, replacement or refund and confirm the next steps with you.
- We guide the return. Please wait for approval before sending anything back. We’ll provide the correct return address, packing guidance and shipping instructions. For approved returns, we’ll arrange return shipping at no additional cost to you.
- We confirm the outcome. Where a return is required, we’ll review the item after it arrives and update you. Approved refunds are issued to the original payment method in the original purchase currency. Your bank or payment provider may need additional time to show the credit.
Please do not send items to an address on your parcel unless we have confirmed that address for your return. Sending an item back without contacting us can delay the review.
Hygiene-sensitive items
If we introduce underwear, intimate apparel, socks, masks or similar hygiene-sensitive products, they will not be eligible for change-of-mind returns. For swimwear, a change-of-mind return will only be considered if the item is unworn and any hygiene seal remains intact. Any product-specific restriction will be clearly stated on its product page before purchase.
These restrictions do not exclude support for items that arrive damaged, defective or incorrect, or limit rights provided by law. Please contact us so we can assess the issue.
Different size or colour?
Request a return within 48 hours if the fit or colour is not right. We’ll review eligibility and explain the available options. If a direct exchange is unavailable, we’ll guide you through an approved return and placing a new order.
Changes, cancellations and delivery problems
Contact us as soon as possible if you need to change or cancel an order. Because garments are made to order, changes or cancellations may not be possible once production has started. For a delayed or missing parcel, contact us with your order number and tracking information so we can help investigate.
For production estimates and country-specific transit times, visit Shipping & Returns.
We’re here to help: weftelle@gmail.com. Business days exclude weekends and public holidays. This policy does not limit any rights you have under applicable consumer law.